Thales offers cutting edge technology: from the world’s largest sensor and ﬁre control portfolio to leading C4ISR solutions; from prime contracting to lead system integration; from ship modernisation programmes to innovative operational life cycle support & services for the broadest range of ship classes.
An urgent ISO 9001 re-certification and accreditation was required to retain business with a major client: current existing certificates had insufficient scope or definition in the context of the current work. Failure to achieve accreditation in a short timeframe would place the business, worth approximately £400m, at risk.
In order to ensure re-accreditation E-Squared were employed to:
Rapidly and comprehensively understand and structure the new business value chain.
Map out the underlying processes, with particular detail being paid to programme management and engineering.
Create and roll out an internal education program for all staff to support this.