Wilson Lester, senior vice president of supply chain for Rite Aid and a veteran supply chain professional, believes that reverse logistics is a perfect opportunity “for retailers to optimize their supply chains.”

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Reverse logistics is not just relevant to the retail sector. Its improvement is vital to the whole of manufacturing, particularly the high tech and automotive sectors where the cost of product recall is enormous. The development of Lean Six Sigma techniques is helping this enormously but new tools are needed to simplify and speed their application.